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Associate Year End and W-2 FAQs

Paperless Employee (https://www.paperlessemployee.com/Associates/PE) is a secure and user-friendly site where you may access your W-2. The site’s welcome messaging contains a hyperlink to a user guide that has step-by-step instructions for available services. This includes creating and managing an account, registering for online delivery, resetting your password, and printing copies of your W-2.

If you’re an existing user, use the “Login” section to access your account. If you’re a new user, you can create an account by going to the “Create An Account” section.

W-2s will be printed and postmarked no later than January 31 and sent via USPS mail.

If you signed up for Paperless Employee, you may have access to your W-2 as early as January 25.

If you registered for Paperless Employee and made the online delivery election after January 17, 2025, your W-2 will be printed and mailed via USPS mail no later than January 31.
Your W-2 will be mailed via USPS to the address on file as of January 17, 2025. You can sign up for Paperless Employee to receive a copy of your W-2.

You can access Paperless Employee to receive a copy of your W-2.

If you prefer to have a paper copy mailed via USPS, written requests for W-2 copies will be accepted beginning February 13 by visiting a local branch and completing a request form.  

No. Branches cannot access, print, or email your W-2.

To align with general data protection regulations and to protect associate personally identifiable information W-2 forms cannot be accessed, printed, or emailed by your local branch or any Employbridge colleague.  Best practice is to retrieve your W-2 directly from Paperless Employee. Individuals choosing not to use Paperless Employee must make W-2 copy requests in writing by visiting a local branch and completing a request form. 

You could receive multiple W-2s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.

The tax amounts reflected on the W-2 are the amounts that were withheld based on the associate’s Federal and State W4 information.

After the W-2 has been created, the reporting of wages and tax monies have already been sent to the tax agencies. Withholding elections cannot be changed retroactively to refund or deduct additional monies post end-of-year filing. You should make attempts to reconcile your withholding directly with the tax agency.

You could receive multiple W-2s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.        

If you did not work for more than one site, the wages reflected on the W-2 are taxable wages. If you had Section 125 Cafeteria Plan deductions (e.g., medical, dental, vision insurance) or other non-taxable payments (reimbursements) that may explain the perceived error.

If the two statements above do not apply to you and you believe your W-2 wages are reported incorrectly, please contact us through the W-2 Hotline (866-692-6695) for further assistance.

All W-4 changes must be initiated by the local branch. Please visit your local branch to make changes to your W-4 elections.
Please visit your local branch for all name or SSN corrections. A help desk ticket needs to be submitted by branch personnel to initiate system and W- 2 corrections.
Company policy is that the Federal Identification Number (FEIN) or State Identification Number is not shared. You will need to obtain this information directly from your W-2.
For W-2 support, a live agent will be available starting January 23, 2025.  Self-service auto-response instructions on this hotline are available 365 days a year. The W-2 Hotline Support Number is 866-692-6695.