High turnover, lack of insight and accountability
The re-verification season lasts four to five months. In the past, our client used seven agencies to recruit customer service representatives, insurance specialists, and case managers for a contact center in the southwestern United States. Over time, our client’s wages dropped below the median rate for the area and experienced talent was reluctant
to accept short-term assignments.
Our impact
Talent
2,500+
workers
Our team provides between 2,500 and 3,500 workers for our client’s peak season
Growth
20%
business growth
Our solutions and insight have led directly to new business opportunities.
Fill Rate
102%
fill rate achieved
We continue to exceed our client’s staffing orders
What we did
A comprehensive strategy that improved relationships and engagement
To address its challenges, our client chose Employbridge and our customized ebMax solution. Through our talent selection and engagement processes, turnover is down by 9%, which is equivalent to retaining about 300 workers.
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